Account
How can I create or log in to my account?
Add items to your cart or continue to the check-out page of your booking, and you will be directed to create a new account. If you already have an account, head over to the “Sign In” page from the top right. Enter your credentials and log in to access your account.
I forgot my password. What can I do?
Go to the “Sign In” page and enter the email address for your account. From there, select “Forgot Your Password”, and you will shortly be emailed with instructions.
How can I make a purchase or book a hotel without an email address?
Unfortunately, you can’t. We need email addresses for verification purposes. You will need to enter a working email address to receive your vouchers and complete your purchases.
Can I book a hotel or make a purchase from my account for another person?
We don’t recommend you place bookings or orders for events on behalf of another person. If you’re not bulk ordering for a group you’re part of, you should create a new, separate account for the purchasing person.
Are the items in my cart reserved? Can I order them later?
As long as you are logged in to your account, the items in your cart will be saved. You can sign in to your account again later to complete your purchase. However, saving items in your cart does not guarantee a reservation. Availability and pricing are subject to change. Reservations are only guaranteed for completed purchases.
Reservations
There is a misspelling on my reservation; what can I do?
Most venues require a valid photo ID to match your voucher and expect the name on your reservation to match that on the ID. If there are any errors, kindly contact our customer service as soon as possible so that we can fix it or get in touch with the venue.
Is every product displayed on your website actually available?
Yes! We make sure that each show, attraction, activity, and lodging product on our website are only displayed if inventory exists. We check in with the managers of the travel products to ensure that. Anything you see is truly available, and upon purchase, it is reserved and secured for you. In the event something is showing as unavailable, please let us know and we will work to correct it immediately.
Is my reservation secured after I make my purchase?
Yes. Our system is directly connected to the reservation systems of theaters, attractions, lodging, and hotels. When you complete your purchase, it is directly communicated, and your reservation is locked in instantly.
Where do I get the voucher for my purchase?
Following your purchase, you will be directed to a confirmation page. From there, you can print your voucher. Your confirmation will also be sent to you via email to the address associated with your account, and it will contain a link to the voucher/ticket. There may be a slight delay with some venues in providing a voucher. If you run into any issues with receiving your vouchers, you can always contact our customer service team.
I can’t find my voucher(s). What can I do?
No worries! Simply sign in to your account and select “Order History” from the menu. From there, you can display your confirmation/voucher page and print your vouchers. To have them re-emailed, you can also contact us. Do note that multiple vouchers do not mean extra products. You can only redeem the purchased quantities.
How are vouchers redeemed?
This may depend on the type of voucher. Please check the specific instructions on how to redeem your voucher under the “Note” section. Most vouchers are printed and presented at ticket purchase points or check-in points with a valid photo ID. Scannable codes through smartphones may also be applicable.
Which documents do I need for hotel check-in?
Definitely bring your hotel voucher and a photo ID for your check-in. The hotel may also require a credit or debit card on file in case of incidental expenses or resort fees.
What age do I have to be to check in at a hotel?
Most hotels in Vegas require you to be age 21 or older to check-in. There are also some hotels allowing guests at age 18 or older to check-in. The age requirements are listed under the description or FAQ section of the hotel pages.
Can I make any special requests for a show, attraction, or hotel?
After you select the date and type of event/lodging, you will see a special needs section. You can type in your request under the “Have Special Needs” box, and we will make sure to pass your request to the hotel or venue. The venues value the utmost comfort of their guests, however, it is not guaranteed that your requests will be accommodated for certain.
What is reserved seating?
Reserved seating means that your ticket is assigned a specific seat (e.g. with a section, row number/letter). Theaters and venues make sure to assign you the best seats available. In some venues, there are no pre-assigned seats, and the seating is first come, first served basis. You can check the details on the product page or the “Note” section of your voucher.
Where are the details of my seat location?
The seating arrangements depend from venue to venue. Please check the “Note” section of your voucher first to see if the details are available and if it says “reserved seating”. In some venues, there are no assigned seats. You can also directly contact our customer service within 24 hours of your purchase to find out the details.
I’m not happy with my order. What do I do?
Product and reservation information related to events, attractions, lodging, and hotels are provided by the supplier. If you experience dissatisfaction with your order, do not redeem your voucher. When you redeem your voucher, we are unable to issue refunds. If you haven’t redeemed your voucher, you can contact us to resolve your problems.
Are there any discounts for the military, or other types of discounts?
Unfortunately, we are only able to offer tickets at the prices available online. You can inquire about military discounts by contacting the venue directly or getting in touch with our customer service.
Fees and Billing
Are there any booking or ticketing fees?
The tax amount and service fee are calculated and added to the total after you add the items to your cart. The cost you see when you select the product is for the item only. Some lodging properties also charge resort, cleaning, insurance, or booking fees. If that is the case, the fees will be listed in the description of the room type, FAQs section, and on your voucher.
When do I pay the resort fees?
Cleaning, resort, and booking fees are typically collected by the venue upon check-in. These fees are not included in the pre-paid reservation. However, some properties require the resort fees to be collected during the check-out on our website. If that’s the case, you will see it in your shopping cart before purchasing.
Do I need to pay any sales taxes?
Yes. The taxing laws require a sales tax to be collected as part of your booking. Tax on our pre-negotiated rates is collected as part of our ‘tax & fee,’ and displayed, collectively, in the cart.
Which payment options do you accept?
You can make your payments with all credit cards, including Visa, MasterCard, Discover, and American Express. Debit cards with the Visa or MasterCard logo are also accepted. Do note that pre-paid cards are not accepted. Funds are immediately drawn from your bank account.
When do you charge for the purchase?
The full payment is charged immediately at the time of order. We have to maintain this procedure to be able to guarantee your reservations and continue doing so for all of our customers.
In case I cancel, when will I receive a refund?
If you cancel a reservation by the allowed cancellation date, the resulting credit will be placed on your account. If your cancellation did not exceed 90 days after the original charge date, you can receive a refund to your original form of payment. If not, you can use the credit to purchase other items and make future bookings. Please contact us for your refund requests.
A charge was made to my card, but I didn’t receive a confirmation number. What happens now?
If you run into an error during check-out but still see a charge on your card, it may be a pre-authorization. Depending on your bank, the pre-authorization is usually completed within 2-5 business days. For your reservation to be processed, you must receive a confirmation number.
My credit card is not processing. Why might that be?
To prevent fraud, we only process cards with billing information that correctly matches the cardholder. Make sure everything is correct. If you still run into problems, you can contact our customer support team.
I noticed unauthorized charges and/or charges I do not recognize on my card statement. What should I do?
All charges for the purchases you made through our website will appear as On The Strip, Las Vegas, NV.. If you notice any charges from us that you do not recognize or have not authorized, contact our customer service immediately for help. We will go through your card number, the date and amount of charge, and cross-check our database to see the reservations and purchases related to your card.
Cancellations and Changes
Can I change my order after I have completed my purchase?
Sure! You can make changes to your order without any additional costs before the cancellation date. To change the number of tickets, admissions, rooms, guests, number of nights, or dates, simply cancel the original order. Then, make a new order with the new date/time and details. You can do it by yourself through your account or contact our customer service department by phone or via email. Should any extra costs arise, they will be charged to the card number or payment option you provide during the new purchase.
Are there any cancellation fees?
Each product has a cancellation date listed on the product page. All cancellations made before that date will be fully refunded with no cancellation fees. There may be some exceptions for a few products that are non-refundable, but you will be informed about them before you make the purchase. After the cancellation date, products cannot be changed or canceled.
What happens if the event is canceled by the venue?
If a show or activity is canceled or rained out, the theater or attraction will handle the refunds. You can contact our customer support department for more information.
Privacy & Security
Can you give me assurance not to spam my email address?
We auto subscribe all accounts and give them an option to opt out on any non-transactional emails. There is also a way within their account to set their email preferences.
Is the personal information in my customer account protected and confidential?
We care about your privacy and data protection and only disclose the information necessary to complete your purchase. You can read our full Privacy Policy to learn more.
How can I know if your website is protected from hackers and cyber threats?
Our website has a TrustedSite certification, which is the highest level of cyber security for a website. It also undergoes daily tests with McAfee Secure, ensuring there are no vulnerabilities or other threats, and protecting the data and privacy of our customers.